Here is the summary of a complaint on the poor service @ this outlet that I had sent to feedback@hotelsaravanabhavan.com
I had been to mylapore outlet with my family yesterday to enjoy some breakfast. On the ground floor (non-a/c) a third of the tables were marked - no service. I asked 3 of your staff (the ones with ties) who take orders to find us a table...instead of helping us find a table...they sent us to another person (order taking person) in a different section.
I was asked to go to the a/c section. When I asked for your manager, i was told that the manager would come only @ 9.30 am.
I met one of the safari suit clad guys...sitting next to your cash counter (just outside your cash counter) and told him your staff were not willing to find us a table. He just said go to the a/c section.I asked him if you folks have grown so big that you do not care if customers walk out....and he replied...we are not asking you to go out...go to the a/c section if u want to eat.
Your service is too bad...I shall not visit this outlet again and would certainly ensure no one I know goes here either.
Their prompt response in a day's time -
Dear Sir,
As per the complaint stated by you, We have enquired with our Branch Manager there & also warned & instructed the service Staff there to properly respond to Our Customer while asking for. Prevailing Service levels will be tuned & get corrected shortly. We feel Sorry for the Happenings. Thanking You.
With Kind Regards,
HOTEL SARAVANA BHAVAN.
Reco - I may venture there again to see if anything has improved....will update on how things pan out!
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