Hotel Saravana Bhavan, Mylapore - Service Sucks!

Here is the summary of a complaint on the poor service @ this outlet that I had sent to feedback@hotelsaravanabhavan.com

I had been to mylapore outlet with my family yesterday to enjoy some breakfast.  On the ground floor (non-a/c) a third of the tables were marked - no service.  I asked 3 of your staff (the ones with ties) who take orders to find us a table...instead of helping us find a table...they sent us to another person (order taking person)  in a different section.

I was asked to go to the a/c section.  When I asked for your manager, i was told that the manager would come only @ 9.30 am.

I met one of the safari suit clad guys...sitting next to your cash counter (just outside your cash counter) and told him your staff were not willing to find us a table.  He just said go to the a/c section.I asked him if you folks have grown so big that you do not care if customers walk out....and he replied...we are not asking you to go out...go to the a/c section if u want to eat.

Your service is too bad...I shall not visit this outlet again and would certainly ensure no one I know goes here either.  

Their prompt response in a day's time - 

Dear  Sir,          As  per  the  complaint  stated  by  you, We  have  enquired  with  our        Branch  Manager  there  &  also  warned  &  instructed  the  service        Staff   there  to  properly  respond  to  Our  Customer  while  asking  for.        Prevailing  Service  levels  will  be  tuned  &  get  corrected  shortly.        We  feel  Sorry  for  the  Happenings.                                              Thanking  You.  With  Kind  Regards,  HOTEL  SARAVANA BHAVAN.   Reco - I may venture there again to see if anything has improved....will update on how things pan out!

Eco Cafe, Anokhi, Chamiers Road

It is attached to Anokhi on Chamiers Road.  It is has a closed section as well as an al-fresco area.  Anokhi sells clothes and other off beat stuff that may interest the society ladies (and guys).

Food - Limited menu..typically short eats, coffee, juices and shakes, sandwiches and pasta and a few baked desserts available at the counter.  We had been there around 5.30 and settled for a cappuccino a chocolate & banana shake and a potato basket.  The potato basket had 2 hash browns and a few wedges and fries...not a big basket really!  It was served with some tomato sauce.  Nothing great.  The cofffee was good and I understand that the milk shake was good too.

Ambiance and Approach - It is a relatively old building on Chamiers Road with dim lighting and comfortable seating.  Ideal setting for a coffee shop where you want to have a quite cuppa or go with a few friends to catch up after a long time.
The place has parking for around 10 cars.  And yes they have a valet service as well.  This place is strictly for those with cars / bikes and not for those commuting in buses and trains although it is but a stone's throw from the Adyar Gate bus stand.

Service - Lazy....this is how I can describe it....goes well with the relaxed setting...I guess you should not be in a hurry if you go here....It takes ages to take the order, serve it, get your cutlery and so on - I guess it goes with the 'theme' and 'target audience'. 

Cost - Cost for the above came to INR 500/- Its an expensive joint.

Summary - Food -  Acceptable; Ambiance - Relaxing; Parking etc - valet service available; Service - Do not go there if you are in a hurry - Lazy; Cost - Expensive.

Reco - I'd go there again when I want to relax over a cuppa....but not to catch a quick bite.